Email: info@hendrahouse.co.uk

Tel: 01584 873041
About Hendra House
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Our Staff
 
At Hendra House we recognise that our staff are our most valuable asset.

We have a dedicated and loyal staff team all of whom live locally and share our mission to deliver quality care to our residents and their family at all times.

At Hendra House we are committed to ensuring that all our care staff have the desired knowledge and skills to carry out their roles efficiently and effectively at all times. To achieve this objective each member of staff pursues an evolving programme of continuous personal development (CPD),
relevant to their role and responsibilities..
 
The quality of our staff can be measured by the fact that two of our employees were National Finalists in the World Skills in
Care competitions held in London in June 2010. It should also
be noted that Hendra House was the only employer in Great Britain to have two finalists at this prestigious completion.

Currently over 95% of the care team hold or are working
towards National Vocational Qualifications at Level 2, 3
and 4 as well as the Registered Managers Awards. In addition 100% of our House Keeping and Hospitality staff hold National Vocational Awards relevant to the roles and responsibilities.

We are committed to meeting the nationally recognised
standards of the Investors In People Award. Our three yearly assessment took place in August 2011, and the assessor complemented the home on meeting fully, and in most cases, exceeding the standards of this nationally recognised award.

click to view our most recent report

Evidence of staff satisfaction and commitment can be found in the Assessors Report which identified that:
  • People feel empowered and involved and are committed to making residents feel that -this is their home
  • People enjoy coming to work at Hendra House, there is low staff turnover and absenteeism
  • People feel valued – people feel their work is intrinsically rewarding and everyone confirmed that they are thanked genuinely and often by the Manager, residents and relatives. They also gain a sense of achievement from external recognition of their work

Our investment in the development of the staff at Hendra House has, we believe, been a major factor in the successes of the home to date. This belief being reinforced by the fact that:

The home was voted the Best Apprentice Employer in Social Care at the 2012 Care Accolades, as well as being one of the “Top 100 Employers” in the country for the second year running.

In addition the home were National Finalists and Regional Winners in the 2012 National Apprentice Awards, and still remains the only organisation from the Social Care Sector to have been national winners at the awards (in 2009) since its formation 10 years ago, as well as being a finalist in the Best Employer for Staff Development at the Shropshire Business Awards.

Apprentice Awards 2011 Shropshire Business Awards
National Apprentice Awards 2011 Shropshire Business Awards 2011
 
In addition the home and its staff represented the sector at a Parliamentary Reception at the House of Commons held to highlight and recognise the dedication and achievements of staff in the care industry.
 
Apprentice Awards 2011 Lorna Workman - Shropshire Learner of the Year 2011
Parliamentary Reception 2011 Lorna Workman - Shropshire Learner
of the Year 2011

The Whilst our care team are a key factor in delivering quality care, we also recognise that our catering and domestic teams are equally important & valued in the efficient & effective running of the home.

Our experienced team of cooks and kitchen staff consistently prepare and deliver appetising and nutritional homemade meals to meet the changing needs of each individual resident. This fact being commented upon by CQC Inspectors, in both announced and unannounced inspection reports.

The efforts of our cooks and kitchen staff were recognised in the awarding of the “Platinum Award”, (the highest level achievable), in the Shropshire Healthy Eating Awards Scheme, as well as achieving the ultimate 5 Star Rating for Food Safety and Management issued by Shropshire Council.

Our domestic team prides itself on the cleanliness of the home and the individual rooms of each resident, thereby ensuring that we maintain a safe and healthy environment for our residents and visitors.
Evidence of their commitment to achieving this aim can be measured by the fact that during our Infection Control Audit in December 2012 the home became the first and only home in Shropshire and Telford and Wrekin to be awarded the coveted Platinum Award for Infection Control.

In conclusion, we believe that our investment in the development of our staff has been instrumental in our achievements to date and has resulted in a workforce that consistently demonstrates exceptional levels of commitment, loyalty, professionalism and pride in ensuring that we provide high quality care to our numerous residents and their families at all times.