Testimonials   At Hendra House we strive to consistently deliver a quality service to all of our residents and their families. We are pleased to record words of appreciation and comments from past and current residents and their families as well as Independent External Inspectors /Assessors about the service delivered at the home.     ~~~~~~~~~~~~~~~ "It was a pleasure to visit the home and see how standards of infection prevention and control have risen further since my first visit to the home in 2009. The improvements to the home are outstanding and I know that the home is held by District Nurses to have the best facilities! The treatment room has to be said to be of an exceptionally high standard, it is clean, tidy, well organised with good storage facilities. The newest development seen was the cleaner’s cupboard which again is of the highest standard, clean, tidy and has excellent fixtures and fittings. I have also commented that the cleaner’s trolley is by far the cleanest, organised trolley I have ever seen. The staff made me welcome and showed me around the home with pride, everyone at Hendra House should be commended for the standard of infection prevention and control seen and the outstanding award you have achieved. Hendra House is the first home within Shropshire, Telford and Wrekin to achieve 100% and a platinum award". Infection Control Nurse/Inspector – December 2012 "Could I on behalf of Resident D and all her family, thank everyone at Hendra House for their care, dedication and humanity. Thank you for the very informative minutes of last night’s Residents and Relatives Meeting, an example of best practice that might be followed by most of our nation’s top companies". DD Worcester – December 2012 "Very many congratulations to you and all of your team for being voted Best Medium Sized Employer in the West Midlands, you must have all been absolutely delighted. The award is richly deserved. I am sure that to have been selected as one of only12 companies, out of a national total of 1500, to reach the National Finals at the NEC was an enormous thrill. However despite the fact that you did not receive the ultimate award, you did attain a splendid consolation prize as one of the top100 Apprentice Employers in the country for the second year running, a really terrific achievement. Well done to everyone at Hendra House". Philip Dunne MP – November 2012 “Hendra House thoroughly deserved their National Care Accolades Award as their innovative approach to person centred care through an impressive Apprenticeship programme beating off fierce competition from the finalists in their category,” “Everyone at the ceremony was impressed by their absolute commitment to person centred care and thinking differently about service delivery that has completely transformed the lives of the people they work with”. Sharon Allen CEO – Skills For Care - March 2012 "Thank you so much for caring for our mother so well in the months she was with you. I wish she had come to you sooner as she would have benefited from the company and the laughs that are always at Hendra. Thank you from the bottom of our hearts". The C Family – March 2012 “Just to say thank you for all the care, compassion and real love you showed to mum in her time with you at Hendra House. Thank you too for welcoming me in to the” team”, and not making me feel I was interfering. I will really miss you all, as well as the rest of the “Hendra Family”. Thanks is just a little word but your kindness is appreciated more than you could ever know”. Relative LS – Ludlow – January 2012 “We as a family can’t thank you enough for the professional and compassionate care that you and your amazing team gave to my mother in her final years. Prior to coming to Hendra mum was in another care home, and had become withdrawn and isolated, and not the mum I had known and loved for so long, but within weeks of being in your care you “gave me my mum back” and it was such a relief to see her so well looked after, even singing to herself like she used to. Thank you for delivering the eulogy at mum’s funeral, and also for the representation of so many staff at the service, which was greatly appreciated by us all. Your care shows no bounds.” Relative DM – Craven Arms – Aug 2011 "Hendra’s business plan focuses on a continuously improving organisation, whose reputation has been built over the 9 years of the present ownership. A small independent home with a family atmosphere, its commitment to excellence ensures that it more than holds its own in competition with larger operations." Investors in People Assessor – Aug 2011 “I wouldn’t want to work anywhere else. You’re not a number – you’re you”. Comment made by staff member to Investors in People Assessor – Aug 2011 Cleanliness – “Excellent” Dining Arrangements - “All resident’s requirements and choice acknowledged and well catered for”. Residents Comments – “All people spoken to, including relatives and District Nurse, full of praise for this aspect of the service”. Staff Comments / Staffing Levels – “Excellent committed staff”. Summary Views – “All aspects of this service and staff are excellent, very well deserved 3 Star “Excellent” rating” Representatives / Assessors ClnCH (Shropshire Community Involvement In Care & Health) - January 2011. “Residents are actively involved in decision making and they support staff undergoing training. They are very eager to help apprentices achieve and progress. Hendra has a positive approach to social care, and has done a lot to raise the public profile of the sector by winning awards, sharing good practice with member groups, and championing apprenticeships across the sector and the country. Everyone at “Team Hendra” is involved in everything that is going on. The standard of care reflects the massive investment that the owner has made in recruiting the right staff and training and developing them to fulfil their potential. This positive attitude and value based approach is evident as soon as you enter the front door. Relatives feel that their loved ones receive excellent care and that all their needs are met in a very caring manner by staff who show respect, and allow individuals choice and dignity. One relative said “Thanks for giving me my mum back”. The recruitment process allows any person who has a passion, or shows potential to be a social care worker the opportunity to succeed in a supportive organisation”. National Skills Accolades Judges - Dec 2010 “Trophy or no trophy at the National Skills Accolades ceremony, the real winners are the residents at Hendra House who have all of their needs met by a loyal and dedicated staff team who are committed to providing care of the highest quality to all of our loved ones at all times…we could not ask for more”. Relative A P – Stratford – Dec 2010. "I owe a huge debt of gratitude to all of the staff at Hendra House for looking after my ‘young’ 95 year old mother so well and in so doing giving me peace of mind. All of the girls are very caring and considerate and manage to retain the residents’ dignity and keep them entertained, healthy and happy in what can often be very difficult circumstances. Mum’s professional care plan is exemplary and Hendra certainly deserve all of the accolades they have received. I cannot praise them too highly". Relative J F - Wigmore – Dec 2010 "I would like to thank you all very much for the way in which you looked after my dad, during the time he resided with you. He could not have been better cared for, especially with all the health problems he had in recent times. Nothing was too much trouble for you and you made sure that he was as comfortable and happy as possible". I was always kept well informed promptly, on any changes in his health and the medical treatment he was receiving, and this gave me peace of mind when we were not with him. I know that dad felt really happy during his time with you, because when we took him out for the day he always referred to Hendra as “going back home”. Hendra House and all of your staff certainly deserve all of the awards and accolades achieved so far, and I am sure that more will come. Your strength is that you treat all residents as individuals and this creates a contented atmosphere. Whatever time of day we visited dad the welcome and help we received from all the staff was of the same high standard. Thank you all for all your help and care" CK – Craven Arms - July 2010 "Our sincere thanks to you all for making mum’s time with you so happy and safe. It has been a pleasure knowing you, and we have enjoyed our visits to the home chatting with both the residents and staff. We will miss you all, you have made us all feel part of the “Hendra Family” and we look forward to seeing you all again in the near future". The B Family – Jan 2010 “After returning from a trying and exhausting visit to Shrewsbury Hospital, dad said to me “Oh its good to be back home”, you succeeded in making it feel like his home. I epically want to thank you for the way in which you managed the final days of dad’s life. He did not want to go to hospital and the co-operation between the home, the doctors and the district nurse team ensured that his end was peaceful. Everything was in place for his comfort, and the support of your staff for dads family that night was most sensitive, present and at hand, but not intrusive. Thank you so much, your care of dad was a fine example of love in action, and gave comfort not only to him, but also to the family. God bless you all” HP Family - June 2009 "Before mum came to you I visited quite a few residential homes, and none of them came anywhere near your standards. The staff are always very pleasant, the home is clean and the food is excellent". Relative D B - Ludlow - Nov 2008 “We hope you already know how much we appreciated the wonderful home that Hendra was to mum during her last years. You and all of your staff have always showed such high levels of personal care and attention. We know that mum enjoyed being part of the Hendra family. We felt from the beginning how lucky mum was to live at Hendra, and this feeling only grew during her years with you. The caring ethos of the home is a true reflection on the example you set, and the high standards you expect of yourself and your staff. When we visited mum we were always made to feel very welcome and on leaving knew that mum could not be in better hands”. JP and Family – Ludlow – July 2008 "We want to thank you and all of the staff at Hendra for looking after mum so well during her time with you. We appreciate that in more recent times her requirements placed greater demands on everyone and we are most grateful that you were all able to rise to the occasion and provide her with care well beyond what one might expect in a residential home. We do feel that you, together with some wonderful staff, have created at Hendra a home of which you should all be very proud". The A Family - July 2008 "In my forty years of clerical ministry in the Church of England I have met many older people in residential home settings. I can say without reservation that none of these have been better than Hendra House. My family will be forever grateful to all the staff at Hendra House for the caring, loving, ministry which they offered to my mother when she was a resident". Revd. Prebendary GE - June 2008 “Since my dad moved to Hendra in September I have never seen him happier or more contented” Relative - C K Craven Arms – Apr 2008 “I enjoy visiting Hendra House, it really is home from home, The staff are wonderful and provide a caring environment that meets fully the needs of the whole person in both the physical & spiritual sense” Revd. Prebendary Ann Barge - Ludlow Team Ministry – Apr 2008 “I wish I had moved in to residential care earlier, the staff at the home are fantastic and cannot do enough for you” Resident M – Dec 2007 “I would like to thank Vince and all of the staff for their efforts and the quality of service delivered to all of the residents and their families” Relative - J P Ludlow - Dec 2007 “Thank you for all of the care you gave my brother during the past 4 years, I know he was very happy at Hendra House. I would recommend Hendra to anyone who needed care and help in later years. Also thanks for the warm welcome shown to all of the family when visiting and for all of your help in the past few days” Relative - J P Ludlow – Mar 2007 “Thanks for all the loving tender care you gave mum, we are so pleased she spent her latter years in such a wonderful place and her quality of life owed so much to you all”. Relative - G W Ludlow – Aug 2006