Testimonials   At Hendra House we strive to consistently deliver a quality service to all of our residents and their families. We are pleased to record words of appreciation from past and current residents and their families about the service delivered at the home. "I would like to thank you all very much for the way in which you looked after my dad, during the time he resided with you. He could not have been better cared for, especially with all the health problems he had in recent times. Nothing was too much trouble for you and you made sure that he was as comfortable and happy as possible. I was always kept well informed promptly, on any changes in his health and the medical treatment he was receiving, and this gave me peace of mind when we were not with him. I know that dad felt really happy during his time with you, because when we took him out for the day he always referred to Hendra as “going back home”. Hendra House and all of your staff certainly deserve all of the awards and accolades achieved so far, and I am sure that more will come. Your strength is that you treat all residents as individuals and this creates a contented atmosphere. Whatever time of day we visited dad the welcome and help we received from all the staff was of the same high standard. Thank you all for all your help and care" CK – Craven Arms - July 2010 “After returning from a trying and exhausting visit to Shrewsbury Hospital, dad said to me “Oh its good to be back home”, you succeeded in making it feel like his home. I epically want to thank you for the way in which you managed the final days of dad’s life. He did not want to go to hospital and the co-operation between the home, the doctors and the district nurse team ensured that his end was peaceful. Everything was in place for his comfort, and the support of your staff for dads family that night was most sensitive, present and at hand, but not intrusive. Thank you so much, your care of dad was a fine example of love in action, and gave comfort not only to him, but also to the family. God bless you all” HP Family - June 2009 “The service is excellent, the care staff are very kind and I have no complaints at all” Resident D – June 2009 “I am very happy and contented at Hendra house, the staff are excellent” Resident H – June 2009 "We are delighted with the standard of care, the lovely meals, and the way in which the residents are treated like family members by all of the staff. Mum is very happy, ....Well done to you all". N Family - Ludlow - February 2009 "I would not want to be anywhere else". Resident L - Nov 2008 "Before mum came to you I visited quite a few residential homes, and none of them came anywhere near your standards. The staff are always very pleasant, the home is clean and the food is excellent". Relative D B - Ludlow - Nov 2008 “We hope you already know how much we appreciated the wonderful home that Hendra was to mum during her last years. You and all of your staff have always showed such high levels of personal care and attention. We know that mum enjoyed being part of the Hendra family. We felt from the beginning how lucky mum was to live at Hendra, and this feeling only grew during her years with you. The caring ethos of the home is a true reflection on the example you set, and the high standards you expect of yourself and your staff. When we visited mum we were always made to feel very welcome and on leaving knew that mum could not be in better hands”. JP and Family – Ludlow – July 2008 "We cant think of any areas where improvements could be made. The staff are all very caring and kind, and we always feel that mum is living in an extension of the close family life she made for her own family". Relative A P - Stratford - July 2008 "We want to thank you and all of the staff at Hendra for looking after mum so well during her time with you. We appreciate that in more recent times her requirements placed greater demands on everyone and we are most grateful that you were all able to rise to the occasion and provide her with care well beyond what one might expect in a residential home. We do feel that you, together with some wonderful staff, have created at Hendra a home of which you should all be very proud". The A Family - July 2008 "In my forty years of clerical ministry in the Church of England I have met many older people in residential home settings. I can say without reservation that none of these have been better than Hendra House. My family will be forever grateful to all the staff at Hendra House for the caring, loving, ministry which they offered to my mother when she was a resident. Revd. Prebendary GE - June 2008 “Since my dad moved to Hendra in September I have never seen him happier or more contented” Relative - C K Craven Arms – Apr 2008 “I enjoy visiting Hendra House, it really is home from home, The staff are wonderful and provide a caring environment that meets fully the needs of the whole person in both the physical & spiritual sense” Revd. Prebendary Ann Barge - Ludlow Team Ministry – Apr 2008 “The home meets all of my needs, I couldn’t be happier anywhere else”. Resident B – Mar 2008 “I wish I had moved in to residential care earlier, the staff at the home are fantastic and cannot do enough for you” Resident M – Dec 2007 “My great grandson says that the home should be called Hendra Hotel, because that’s what it feels like” Resident G – Dec 2007 “I would like to thank Vince and all of the staff for their efforts and the quality of service delivered to all of the residents and their families” Relative - J P Ludlow - Dec 2007 “I am a fussy eater, but they always find me things that I like even if its different from what others are eating”. Resident E – Nov 2007 “Everything is excellent” Resident M – Nov 2007 “I am very happy and the staff are very good” Resident L – Jul 2007 “The service delivered is excellent, and the care given to my mother is also excellent. Thank you” Relative - D R Ludlow – Jul 2007 “Thank you for all of the care you gave my brother during the past 4 years, I know he was very happy at Hendra House. I would recommend Hendra to anyone who needed care and help in later years. Also thanks for the warm welcome shown to all of the family when visiting and for all of your help in the past few days” Relative - J P Ludlow – Mar 2007 “Thanks for all the loving tender care you gave mum, we are so pleased she spent her latter years in such a wonderful place and her quality of life owed so much to you all”. Relative - G W Ludlow – Aug 2006 “I am very satisfied with the home it is very well run and my mother loves it here” Relative - S S Ludlow – Jul 2006 “Everything is First Class” Relative - B O Worcester - Jul 2006